How can we help?

Most restaurants are live within 30–60 minutes. A guided onboarding flow walks you through menu, staff, screens and payments. We can also walk it with you on a 15-minute call.

POS runs in the browser on any iPad / Android tablet / desktop. For receipts, a Star or Epson printer on the same network is enough. Adyen card readers are added after your first paying customer.

Login credentials and scenarios live in TEST_USERS_GUIDE.md. Use `owner@test.se` / `Admin123!` for the full owner view.

7 days of full Pro access without a card on file. We remind you on day 5; if you do nothing, the trial closes automatically at no cost.

Only on online orders (QR menu, online ordering, Wolt / Foodora / Uber Eats). Orders rung in at the physical POS are commission-free.

Yes — upgrade or downgrade any time from the dashboard. The difference is pro-rated against the current month.

Swish and Stripe (card) today. Klarna was removed from product scope on 2026-04-30. Invoice is used only for the subscription between Samlink and the restaurant.

Yes — BYOK (bring your own keys) is the default mode. Paste your own keys at /dashboard/settings/integrations; they are encrypted server-side via pgcrypto.

Send us your per-platform webhook_secret and we wire the rest. Order events arrive via HMAC-signed webhooks.

Reload the tab. If POS still hangs, an offline queue stores the last 500 orders for 14 days — you don't lose data. Call emergency support if it lasts longer than 5 minutes mid-service.

Yes, a digital receipt has already been sent via Resend to the customer's email. The printer may be offline; check the status dots in the POS header.

POS → more menu → Retur / Refund → pick order → enter amount and reason. Cash refunds also write a negative cash-movement row so the till count stays correct at end-of-shift.